Yes, you can read Docusign’s refund policy, and watch the video for detail on how to apply for a refund.
- Annual plans: 30-day refund available if you cancel within 30 days of purchase. Applies to first-time purchases only.
- Monthly plans: No refunds, except:
- EU: 14-day refund window.
- Brazil:
- Annual: 30-day refund on signup; also on renewal if unused.
- Monthly: 7-day refund after signup. No refund on renewal.
We recommend following these steps as soon as you receive notice of ineligibility to avoid further charges.