How do I request my rejected application for an education discount to be reviewed?

If we could not confirm that your organization is an educational institution:

In this scenario, your application may have been rejected because we could not find any online presence for your organization, or the website or social media pages we located did not indicate any clear educational affiliation.

If your nonprofit is legally registered as a nonprofit and meets our nonprofit definitions, please consider reapplying under the nonprofit program instead.

Where Goodstack acts as the verification processor for a partner’s education program, we also serve as the verification processor for their nonprofit program.

If you believe that we have referenced information from the wrong link or that an error has been made, please request a review of your application here (include a working link to your institution's website or social media page).

If we could not confirm your association with the institution you applied on behalf of:

In this scenario, your application may have been rejected because either the documents you provided are not on our list of acceptable documents to confirm your association with an institution, or the personal details (e.g., name) in the documentation do not match the details provided in your application.

If you originally applied using a personal email address, we recommend, where possible, that you reapply using your educational email so that we can process your application more quickly.

If you did not upload documentation from the list below, please request a review of your application here (attach one of the documents listed here and ensure that the personal details shown in the document match the details on the application).

If your institution or role is not eligible for the program you applied for (e.g., you applied for a program specific to universities, but your institution is a primary or secondary school):

In this scenario, your application was rejected because your institution or role is not eligible. Please review the eligibility guidelines provided by the partner directly on their website to confirm which types of organizations and roles are eligible.

If you believe your institution or role could be reclassified under a different education or role category, or that an error has been made, please request a review of your application here (include as much information as possible).