--- title: I've lost access to my Goodstack account description: "If you have signed up for a Percent account, we can help you regain access. Please see one of our articles below:\n\nI forgot my password\nI can't sign into Percent because of 2FA\n\nPercent does not have access to external accounts on our partners' platforms (such as Google or Canva). If you need help regaining access to the account you created with them, please contact the partner directly via their customer support channels." --- [Skip to content](https://help.goodstack.org/ive-lost-access-to-my-percent-account#main-content) [![goodstack logo](https://help.goodstack.org/hs-fs/hubfs/goodstack%20logo.png?width=200&height=33&name=goodstack%20logo.png)](https://goodstack.org/) Open main navigation Close main navigation We are here to help - There are no suggestions because the search field is empty. 1. [Goodstack Help center](https://help.goodstack.org/?hsLang=en-us) 2. [My Goodstack account](https://help.goodstack.org/my-goodstack-account?hsLang=en-us) 3. [Signing in](https://help.goodstack.org/my-goodstack-account?hsLang=en-us#signing-in) # I've lost access to my Goodstack account If you have signed up for a Goodstack account, we can help you regain access. Please see one of our articles below: - [I forgot my password](https://help.goodstack.org/i-forgot-my-password?hsLang=en-us) - [I can't sign into Goodstack because of 2FA](https://help.goodstack.org/i-cant-sign-into-percent-because-of-2fa?hsLang=en-us) Goodstack does not have access to external accounts on our partners' platforms (such as Google or Canva). If you need help regaining access to the account you created with them, please contact the partner directly via their customer support channels.   - [Getting Started with Goodstack](https://help.goodstack.org/getting-started-with-goodstack?hsLang=en-us#main-content) - [About Goodstack](https://help.goodstack.org/getting-started-with-goodstack?hsLang=en-us#about-goodstack) - [Signing up to Goodstack](https://help.goodstack.org/getting-started-with-goodstack?hsLang=en-us#signing-up-to-goodstack) - [My Goodstack account](https://help.goodstack.org/my-goodstack-account?hsLang=en-us#main-content) - [Signing in](https://help.goodstack.org/my-goodstack-account?hsLang=en-us#signing-in) - [Teams & Roles](https://help.goodstack.org/my-goodstack-account?hsLang=en-us#teams-roles) - [Making changes](https://help.goodstack.org/my-goodstack-account?hsLang=en-us#making-changes) - [Bank account details](https://help.goodstack.org/my-goodstack-account?hsLang=en-us#bank-account-details) - [Applying for an education discount](https://help.goodstack.org/applying-for-an-education-discount?hsLang=en-us#main-content) - [Requirements and eligibility](https://help.goodstack.org/applying-for-an-education-discount?hsLang=en-us#requirements-and-eligibility) - [Starting an application](https://help.goodstack.org/applying-for-an-education-discount?hsLang=en-us#starting-an-application) - [I have a general query about an existing application](https://help.goodstack.org/applying-for-an-education-discount?hsLang=en-us#i-have-a-general-query-about-an-existing-application) - [Documents](https://help.goodstack.org/applying-for-an-education-discount?hsLang=en-us#documents) - [My application for an education discount was rejected](https://help.goodstack.org/applying-for-an-education-discount?hsLang=en-us#my-application-for-an-education-discount-was-rejected) - [Applying for a nonprofit discount](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#main-content) - [Requirements and eligibility](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#requirements-and-eligibility) - [I have a general query about my existing application](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#i-have-a-general-query-about-my-existing-application) - [Starting an application](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#starting-an-application) - [Documents](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#documents) - [Status of application](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#status-of-application) - [Confirming I work for a Nonprofit](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#confirming-i-work-for-a-nonprofit) - [I don't recognize an application](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#i-dont-recognize-an-application) - [I have been denied a discount](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#i-have-been-denied-a-discount) - [Redeeming a discount](https://help.goodstack.org/redeeming-a-discount?hsLang=en-us#main-content) - [Zoom](https://help.goodstack.org/redeeming-a-discount?hsLang=en-us#zoom) - [Receiving donations through Goodstack](https://help.goodstack.org/receiving-donations-through-goodstack?hsLang=en-us#main-content) - [I have a general question about receiving donations](https://help.goodstack.org/receiving-donations-through-goodstack?hsLang=en-us#i-have-a-general-question-about-receiving-donations) - [Donation Payment Process](https://help.goodstack.org/receiving-donations-through-goodstack?hsLang=en-us#donation-payment-process) - [Fundraising Opportunites](https://help.goodstack.org/receiving-donations-through-goodstack?hsLang=en-us#fundraising-opportunites) - [Goodstack Pro (Grant Assistant)](https://help.goodstack.org/receiving-donations-through-goodstack?hsLang=en-us#goodstack-pro-grant-assistant) - [Adyen Merchant Giving](https://help.goodstack.org/receiving-donations-through-goodstack?hsLang=en-us#adyen-merchant-giving) - [Giving donations through Goodstack](https://help.goodstack.org/giving-donations-through-goodstack?hsLang=en-us#main-content) - [Canva Donate in Designs](https://help.goodstack.org/giving-donations-through-goodstack?hsLang=en-us#canva-donate-in-designs) - [General Questions](https://help.goodstack.org/giving-donations-through-goodstack?hsLang=en-us#general-questions) - [Adyen Giving](https://help.goodstack.org/giving-donations-through-goodstack?hsLang=en-us#adyen-giving) - [Goodstack Giving](https://help.goodstack.org/goodstack-giving?hsLang=en-us#main-content) - [Donating in Goodstack - General questions](https://help.goodstack.org/goodstack-giving?hsLang=en-us#donating-in-goodstack-general-questions) - [Country-specific donation requirements](https://help.goodstack.org/goodstack-giving?hsLang=en-us#country-specific-donation-requirements) - [Fundraising in Goodstack](https://help.goodstack.org/goodstack-giving?hsLang=en-us#fundraising-in-goodstack) - [Donation statuses](https://help.goodstack.org/goodstack-giving?hsLang=en-us#donation-statuses) - [Donation timeline](https://help.goodstack.org/goodstack-giving?hsLang=en-us#donation-timeline) - [Off-platform donation matching](https://help.goodstack.org/goodstack-giving?hsLang=en-us#off-platform-donation-matching) - [Volunteering in Goodstack - General questions](https://help.goodstack.org/goodstack-giving?hsLang=en-us#volunteering-in-goodstack-general-questions) - [Volunteering activity](https://help.goodstack.org/goodstack-giving?hsLang=en-us#volunteering-activity) - [Data processing](https://help.goodstack.org/goodstack-giving?hsLang=en-us#data-processing) - [Applying for a Grants program](https://help.goodstack.org/applying-for-a-grants-program?hsLang=en-us#main-content) - [Registering for a Grants program](https://help.goodstack.org/applying-for-a-grants-program?hsLang=en-us#registering-for-a-grants-program) - [Starting your Grants program application](https://help.goodstack.org/applying-for-a-grants-program?hsLang=en-us#starting-your-grants-program-application) - [After submitting your Grants application](https://help.goodstack.org/applying-for-a-grants-program?hsLang=en-us#after-submitting-your-grants-application) [![](https://help.goodstack.org/hs-fs/hubfs/Goodstack%20logo.png?width=230&height=38&name=Goodstack%20logo.png)](https://goodstack.org/)   [Legal](https://goodstack.org/legal/global-charity-donation-terms) © 2025 Goodstack