---
title: My nonprofit still hasn’t received the verification email to confirm I work for them
description: After we receive your application for a Partner Discount Program, as part of our verification process, we might email your nonprofit to the address on its website to confirm that you work with them.
---

[Skip to content](https://help.goodstack.org/my-nonprofit-still-hasnt-received-the-verification-email-to-confirm-i-work-for-them#main-content)

[![goodstack logo](https://help.goodstack.org/hs-fs/hubfs/goodstack%20logo.png?width=200&height=33&name=goodstack%20logo.png)](https://goodstack.org/)

Open main navigation

Close main navigation

 We are here to help

- There are no suggestions because the search field is empty.

1. [Goodstack Help center](https://help.goodstack.org/?hsLang=en-us)
2. [Applying for a nonprofit discount](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us)
3. [I have a general query about my existing application](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#i-have-a-general-query-about-my-existing-application)

# My nonprofit still hasn’t received the verification email to confirm I work for them

After we receive your application for a Partner Discount Program, as part of our [verification process](https://help.goodstack.org/what-is-percents-verification-process?hsLang=en-us), we might email your nonprofit to the address on its website to confirm that you work with them.

If we do this, we'll let you know so you can make sure your nonprofit responds quickly.

These emails are sent from [verifications@goodstack.org](https://verifiations@poweredbypercent.com/). 

If your nonprofit is expecting an email from us but has not been received, please follow these steps:

1. **Make sure that the email address we’ve selected is still in use and correct.**
2. **If the email address is inactive or incorrect, please update it publicly (e.g., the nonprofit’s website), and then reapply.** After receiving your new application, an email will be sent to the correct address.
3. **Check all spam and junk folders, as emails can end up there.**

Please [contact us](https://share-eu1.hsforms.com/2-lj6oXN4QCC95KCRwG9eNg2eydnp) if you still cannot find the verification email after following these steps.

 

- [Getting Started with Goodstack](https://help.goodstack.org/getting-started-with-goodstack?hsLang=en-us#main-content)

    - [About Goodstack](https://help.goodstack.org/getting-started-with-goodstack?hsLang=en-us#about-goodstack)
    - [Signing up to Goodstack](https://help.goodstack.org/getting-started-with-goodstack?hsLang=en-us#signing-up-to-goodstack)
- [My Goodstack account](https://help.goodstack.org/my-goodstack-account?hsLang=en-us#main-content)

    - [Signing in](https://help.goodstack.org/my-goodstack-account?hsLang=en-us#signing-in)
    - [Teams & Roles](https://help.goodstack.org/my-goodstack-account?hsLang=en-us#teams-roles)
    - [Making changes](https://help.goodstack.org/my-goodstack-account?hsLang=en-us#making-changes)
    - [Bank account details](https://help.goodstack.org/my-goodstack-account?hsLang=en-us#bank-account-details)
- [Applying for an education discount](https://help.goodstack.org/applying-for-an-education-discount?hsLang=en-us#main-content)

    - [Requirements and eligibility](https://help.goodstack.org/applying-for-an-education-discount?hsLang=en-us#requirements-and-eligibility)
    - [Starting an application](https://help.goodstack.org/applying-for-an-education-discount?hsLang=en-us#starting-an-application)
    - [I have a general query about an existing application](https://help.goodstack.org/applying-for-an-education-discount?hsLang=en-us#i-have-a-general-query-about-an-existing-application)
    - [Documents](https://help.goodstack.org/applying-for-an-education-discount?hsLang=en-us#documents)
    - [My application for an education discount was rejected](https://help.goodstack.org/applying-for-an-education-discount?hsLang=en-us#my-application-for-an-education-discount-was-rejected)
- [Applying for a nonprofit discount](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#main-content)

    - [Requirements and eligibility](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#requirements-and-eligibility)
    - [I have a general query about my existing application](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#i-have-a-general-query-about-my-existing-application)
    - [Starting an application](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#starting-an-application)
    - [Documents](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#documents)
    - [Status of application](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#status-of-application)
    - [Confirming I work for a Nonprofit](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#confirming-i-work-for-a-nonprofit)
    - [I don't recognize an application](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#i-dont-recognize-an-application)
    - [I have been denied a discount](https://help.goodstack.org/applying-for-a-nonprofit-discount?hsLang=en-us#i-have-been-denied-a-discount)
- [Redeeming a discount](https://help.goodstack.org/redeeming-a-discount?hsLang=en-us#main-content)

    - [Zoom](https://help.goodstack.org/redeeming-a-discount?hsLang=en-us#zoom)
- [Receiving donations through Goodstack](https://help.goodstack.org/receiving-donations-through-goodstack?hsLang=en-us#main-content)

    - [I have a general question about receiving donations](https://help.goodstack.org/receiving-donations-through-goodstack?hsLang=en-us#i-have-a-general-question-about-receiving-donations)
    - [Donation Payment Process](https://help.goodstack.org/receiving-donations-through-goodstack?hsLang=en-us#donation-payment-process)
    - [Fundraising Opportunites](https://help.goodstack.org/receiving-donations-through-goodstack?hsLang=en-us#fundraising-opportunites)
    - [Goodstack Pro (Grant Assistant)](https://help.goodstack.org/receiving-donations-through-goodstack?hsLang=en-us#goodstack-pro-grant-assistant)
    - [Adyen Merchant Giving](https://help.goodstack.org/receiving-donations-through-goodstack?hsLang=en-us#adyen-merchant-giving)
- [Giving donations through Goodstack](https://help.goodstack.org/giving-donations-through-goodstack?hsLang=en-us#main-content)

    - [Canva Donate in Designs](https://help.goodstack.org/giving-donations-through-goodstack?hsLang=en-us#canva-donate-in-designs)
    - [General Questions](https://help.goodstack.org/giving-donations-through-goodstack?hsLang=en-us#general-questions)
    - [Adyen Giving](https://help.goodstack.org/giving-donations-through-goodstack?hsLang=en-us#adyen-giving)
- [Goodstack Giving](https://help.goodstack.org/goodstack-giving?hsLang=en-us#main-content)

    - [Donating in Goodstack - General questions](https://help.goodstack.org/goodstack-giving?hsLang=en-us#donating-in-goodstack-general-questions)
    - [Country-specific donation requirements](https://help.goodstack.org/goodstack-giving?hsLang=en-us#country-specific-donation-requirements)
    - [Fundraising in Goodstack](https://help.goodstack.org/goodstack-giving?hsLang=en-us#fundraising-in-goodstack)
    - [Donation statuses](https://help.goodstack.org/goodstack-giving?hsLang=en-us#donation-statuses)
    - [Donation timeline](https://help.goodstack.org/goodstack-giving?hsLang=en-us#donation-timeline)
    - [Off-platform donation matching](https://help.goodstack.org/goodstack-giving?hsLang=en-us#off-platform-donation-matching)
    - [Volunteering in Goodstack - General questions](https://help.goodstack.org/goodstack-giving?hsLang=en-us#volunteering-in-goodstack-general-questions)
    - [Volunteering activity](https://help.goodstack.org/goodstack-giving?hsLang=en-us#volunteering-activity)
    - [Data processing](https://help.goodstack.org/goodstack-giving?hsLang=en-us#data-processing)
- [Applying for a Grants program](https://help.goodstack.org/applying-for-a-grants-program?hsLang=en-us#main-content)

    - [Registering for a Grants program](https://help.goodstack.org/applying-for-a-grants-program?hsLang=en-us#registering-for-a-grants-program)
    - [Starting your Grants program application](https://help.goodstack.org/applying-for-a-grants-program?hsLang=en-us#starting-your-grants-program-application)
    - [After submitting your Grants application](https://help.goodstack.org/applying-for-a-grants-program?hsLang=en-us#after-submitting-your-grants-application)

[![](https://help.goodstack.org/hs-fs/hubfs/Goodstack%20logo.png?width=230&height=38&name=Goodstack%20logo.png)](https://goodstack.org/)

 

[Legal](https://goodstack.org/legal/global-charity-donation-terms) © 2025 Goodstack